Refund Policy
Last updated 3 November 2026
- At a glance
- Free trial
- Monthly plans
- Yearly plans
- Removing screens
- Duplicate or wrong charges
- How refunds are paid
- How to ask for a refund
- Contact
This policy explains when DNMCast, operated by [Company legal name], gives refunds. It is part of our Terms of Service.
At a glance
- Try DNMCast free for 14 days first. No card needed.
- Monthly plans: cancel anytime. No refunds for part months.
- Yearly plans: full refund if you ask within 7 days of your first yearly payment.
- No refunds for screens removed mid-period.
- Duplicate or wrong charges are always refunded in full.
- Refunds reach your original payment method in 5–10 business days.
Free trial
Every new account gets a 14-day free trial with 1 screen, so you can test DNMCast on your own screens before you pay anything.
Monthly plans
You can cancel a monthly plan anytime from your panel. Your plan stays active until the end of the month you have paid for, and you will not be charged again. We do not refund partial months.
Yearly plans
If you are not happy, you can ask for a full refund within 7 days of your first yearly payment. After 7 days, yearly payments are not refundable, but you can cancel so the plan does not renew. Your plan stays active until the end of the paid year.
The 7-day refund applies only to your first yearly payment, not to yearly renewals.
Removing screens
If you remove screens during a billing period, the change takes effect at your next renewal. We do not give pro-rata refunds for removed screens.
Duplicate or wrong charges
If you were charged twice, or charged by mistake, we will refund the extra amount in full. Please tell us as soon as you notice.
How refunds are paid
- Refunds go back to the original payment method you used.
- Once approved, refunds usually reach you in 5–10 business days, depending on your bank or card issuer.
- For customers in India, we issue a GST credit note for every refund.
- If you paid through a payment partner acting as reseller (such as Paddle), the refund may be processed by that partner.
How to ask for a refund
Email [support email] from the email address on your account. Include your business name and the date and amount of the payment. We will reply within a few business days.
See also our Privacy Policy.
Contact
- [Company legal name]
- [Registered address]
- Email: [support email]">[support email]
- Phone: [support phone]
- GSTIN: [GSTIN]
You can also reach us through our contact page.